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Exabytes Review Hot

User rating
 
 5.8 (14)
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Website VISIT WEB HOST

Hosting Features

Domains 31
E-mail Accounts Unlimited
Control Panel cPanel Control Panel
Hosting Uptime server monitor

Programming Features

Database Types MySQL Databases
Programming Language PHP 5.x Perl Modules
CGI-BIN Image Magik
Perl 5.8x GD Graphics Library
Ruby on Rails 1.0.0 ( Ruby 1.8x ) cURL Library
Python 2.2.x Custom MIME type
Pear 5.8.x Apache handler
MYSQL 5.x Manage OpenPGP keys
PHPMyAdmin Server Side Include (SSI)
Javascript

Exabytes is no doubt one of the more well known companies in web hosting. Why are they getting bad reviews?


Personally, we have dealt with Exabytes a few times, and our impression or review for them is generally positive. But we were dealing mainly with their middle to upper management, and not their main support staff.


Exabytes Bad Reviews but a Good Company?


After reading the reviews below, we think that the Exabytes sales department is superd. However, the Exabytes support department is not catching up fast enough for the past 3 years quite consistently. Nevertheless, their customer base is still growing steadily over the years to provide a level of service that is good enough in our opinion. Compared to other hosts that have a rating of 2/10 on this website, Exabytes is doing very well, and we hope to see the Exabytes support staff catch up and manage to keep their customers very happy.


As for the Exabytes awards collection is quite large compared to other hosting companies, we do encourage people to still go with Exabytes. They have been awarded and called a fast growing company as well as one of the better SMEs. We think Exabytes is still maturing as a company and they should soon think of a good way to maintain a good tech support team.

User reviews

Average user rating from: 14 user(s)

Overall rating: 
 
 5.8
Hosting Uptime:
 
 5.7   (14)
Customer Support:
 
 5.7   (14)
Features:
 
 6.1   (14)
 
Ratings (the higher the better)
  Hosting Uptime*
  Customer Support*
  Features*
User Review
 
Overall rating: 
 
 3.0
Hosting Uptime:
 
 3.0
Customer Support:
 
 3.0
Features:
 
 3.0
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Reviewed by Moodle
January 07, 2012
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0 of 0 people found the following review helpful

User Review

Good Points I don't see any good to me
Bad points I am UNABLE to host Moodle with the UNLIMITED BUSINESS HOSTING PACKAGE, because the PHP Memory Usage is limited to 32MB! They are either using outdated or low cost server in which can't provide more resource for whosting web application. When I request to increase the memory limit, they urge we should using dedicated hosting in which you have to pay more. Bad hosting company, don't consider it, they are much more hosting company better than this!
 

Good to Bad

Overall rating: 
 
 5.3
Hosting Uptime:
 
 7.0
Customer Support:
 
 5.0
Features:
 
 4.0
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Reviewed by John
May 01, 2011
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0 of 0 people found the following review helpful

User Review

Good Points Initially it was great! My sites were working great too.
Bad points After so called improvement maintenance, some of my sites are not loading well, due to restricted memory access. The websites which i am hosting is not even an e-commerce website or video portal, just basic school websites, and it fails to load. Support was not helpful, but just kept refering to some articles. Will not recommend exabytes. They seem famous due to alot of advertisement, but I will not recommend anyone to use exabytes service.
 

exabytes really sucks

Overall rating: 
 
 1.0
Hosting Uptime:
 
 1.0
Customer Support:
 
 1.0
Features:
 
 1.0
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Reviewed by azetect
April 07, 2011
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1 of 1 people found the following review helpful

User Review

Good Points nothing good compare to other hosting
Bad points their service is too slow, max 10 minutes job but they took more than 2 day or more to do it
 

bad

Overall rating: 
 
 5.3
Hosting Uptime:
 
 9.0
Customer Support:
 
 1.0
Features:
 
 6.0
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Reviewed by shameem
April 11, 2010
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1 of 1 people found the following review helpful

User Review

Good Points what ??/ good points ? They responded but not that fast. how can they operate without support engineers? their target is ONLY sales
Bad points I bought domain with them and wanted to buy hosting with other company. they Never seem to understand my request. I tried web chat , sales team always respond, but technical team never respond. I am a web designer but they are trying to teach me basic things. I was trying to access cpanel, is that very hard to understand ? i bought hosting with them at last.
 

Avoid this hosting

Overall rating: 
 
 3.0
Hosting Uptime:
 
 1.0
Customer Support:
 
 3.0
Features:
 
 5.0
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Reviewed by nice
August 07, 2009
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2 of 2 people found the following review helpful

User Review

Good Points A lot of free promo, free stuffs.
Bad points Initially they will put new account into new server, for first few months it was good. As they oversell their hosting, each server will eventually slow to crawl, and if you have external monitoring, the uptime is like 80-90%, with each page took over 10 sec to load. And imagine the apache processes keep dying from time to time and need to wait 1-5min to get restarted.

If you hardworking keep complaining then they will move you to newer server which are less crowded, then for 1-2 months it will be fine and the whole process starts again.
 

Pretty good experience so far..

Overall rating: 
 
 7.7
Hosting Uptime:
 
 5.0
Customer Support:
 
 10.0
Features:
 
 8.0
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Reviewed by Thomas
July 28, 2009
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0 of 1 people found the following review helpful

User Review

User Site http://www.deesideasia.com
Good Points Just wanted to add that this company is not as bad as some of the reviews here would suggest.. My experience has been pretty ok in general.. Fast customer support. Usually very quick to respond via email. Server is very fast with excellent response time - good when you have a lot of files to upload like me..
Bad points Training on call centre staff. Usually greeted by "Hello". Should be more like "Good Afternoon, Exabytes Hosting Malaysia, William speaking. How can I help you? (but then this applies to most Malaysian companies) :-)

Had quite a few access problems initially - server was not accepting connections, but now seems fine..
 

good one

Overall rating: 
 
 10.0
Hosting Uptime:
 
 10.0
Customer Support:
 
 10.0
Features:
 
 10.0
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Reviewed by shraqs
February 13, 2009
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0 of 1 people found the following review helpful

User Review

User Site http://bloggermaniacs.com/
Good Points never had a problem whatsoever
Bad points activation is a little bit too long (up to 72 hours). they should change it to immediate activation
 

Awesome realiable 24x7 support

Overall rating: 
 
 4.3
Hosting Uptime:
 
 4.0
Customer Support:
 
 5.0
Features:
 
 4.0
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Reviewed by runfire
January 05, 2009
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1 of 3 people found the following review helpful

User Review

Good Points One thing for sure. Their 24x7 support is good, responsible, reliable and fast. I don't know why some people can't be more considerate to the dilemmas of web hosting companies. There are things beyond their control. For instance, data center and ISP. Don't say anything definitive just because of your frustration. Keep bugging them for solution while they are busy fixing the problem, would it really expedite the troubleshooting? Think about that. Those technical support fellas are much much much more frustrated and keen to resolve the issue ASAP than you.
Bad points Perhaps their support specialists need to improve their English. But I believe language is not the primary issue, but what really matters is the attitude. They are awesome.
 

Terrible hosting company

Overall rating: 
 
 2.3
Hosting Uptime:
 
 1.0
Customer Support:
 
 2.0
Features:
 
 4.0
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Reviewed by Johnson
December 23, 2008
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2 of 3 people found the following review helpful

User Review

Good Points Friendly support staff. Always got cheap free gifts
Bad points Web access speed super slow.Web loading very slow.Numerous complains lodged but always ask you to send ping plotter result. Then point to ISP problem coz they don't even know what they are doing. Unless you want to loose your existing customers else never take this company hosting !! 1 word SUCKS!
 

Bad Hosting> Get Away!!

Overall rating: 
 
 5.3
Hosting Uptime:
 
 8.0
Customer Support:
 
 1.0
Features:
 
 7.0
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Reviewed by Sujani
November 28, 2008
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3 of 4 people found the following review helpful

i have terrible experience with exabytes....at first the server site running smothly and after a few month it keep getting slow time to time..until one day my site down for a few hours and it's still slow loading althogh the server in malaysia.i'm not too sure why..i tried their live support and keep asking to email their support.. i just wanna quick answer what the problem is...and another thing that i notice their hire an outsource company from india or i somewhere as for their live support at night..they don't even know bahasa melayu...

i not recommend this hosting company! keep away from them!!

 

omg

Overall rating: 
 
 7.7
Hosting Uptime:
 
 7.0
Customer Support:
 
 10.0
Features:
 
 6.0
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Reviewed by nicekid
November 25, 2008
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2 of 3 people found the following review helpful

300gb,
but when u use around 1gb,
they will keep ask u what happened to use too many space

 

Good Hosting

Overall rating: 
 
 10.0
Hosting Uptime:
 
 10.0
Customer Support:
 
 10.0
Features:
 
 10.0
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Reviewed by Angely
October 22, 2008
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1 of 6 people found the following review helpful

My experience quite good with exabytes, I never seen my site down before and I like their customer support. They reply me within 1 hour. The features also is good. I have a lot of space and bandwidth I cant even finish it every month!

 

Bad

Overall rating: 
 
 7.0
Hosting Uptime:
 
 5.0
Customer Support:
 
 9.0
Features:
 
 7.0
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Reviewed by Gary
September 03, 2008
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5 of 5 people found the following review helpful

Exabytes only best when i first sign up with them, but after they move my site to new server my web constantly down every seconds. Even there is time the server down for almost half an hour!. Customer support is ok, but i don't care, because i only contact the support when detect my site down time. But how much time i need to keep contact the support department if my site is always down?

 

Exabytes rocks

Overall rating: 
 
 9.7
Hosting Uptime:
 
 9.0
Customer Support:
 
 10.0
Features:
 
 10.0
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Reviewed by Damian
May 24, 2008
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View all my reviews
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2 of 10 people found the following review helpful

I have used exabytes for a year now, very little down time and good customer support !

 
 
 

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